Even if you think that your brand new mobile phone cannot fail, any device can cause connection problems. If suddenly your phone does not connect to your home WiFi and you have Internet on other devices, it is clear that it is a matter of your smartphone and not the wireless network. Luckily, you can try a number of solutions before taking it in for repair.
The first thing of all is to check that the WiFi connection is available on other devices, such as your Smart TV, and that the Internet works. If these two points are fine, it means that it is not a router issue, the problem is with your mobile. On the other hand, if other devices do not connect or you do not have Internet, the router is involved. Therefore, here we are going to see what are the solutions that you can carry out on your own when the router works without problems and you have an Internet connection, but the mobile does not connect to WiFi. In any case, we will also give you some small recommendations when you don't have Internet at home either.
The problem is in the smartphone
If your router is working perfectly and you have Internet, both cable and Wi-Fi, on other devices in your home, then the fault is in the phone. But, rest assured, it does not mean that it is broken, first you should try the following tips to clear up doubts and try to find a solution:
Restart the smartphone
One of the first steps you should try is to restart your phone. Believe it or not, like any device, it can have a temporary failure that can be quickly solved by turning it off and on after a few seconds. But, in these cases, the ideal is to leave it off for a few minutes. Then turn it back on and see if it connects to your home wireless connection again.
Forget the network and reconnect
If your phone finds other networks, but you can't get it to connect to your router, forget the wireless connection and reconnect. Someone in your home may have changed the network password without telling you. So therein lies the problem. Therefore, go to the phone settings and forget the network. Then it will be as simple as entering the new password and that's it.
Update the device
If you have an update available, install it. Keeping your phone's operating system up to date can fix different errors. Although, before installing a new version of the system, the ideal is to take a look at the comments of other users. This way you will be able to know if you have any errors or problems with the phone.
Reset network settings
Another alternative you can do is reset the network settings, you may have touched something in the phone settings and that is why it stopped connecting to the Internet. Therefore, to return to default settings, you will have to go to the Settings app and look for the Reset tool. The thing is that you use the quick search engine of this app to find this tool quickly. Remember that when using this option you will have to connect to WiFi and you will lose other connections.
Blame of a virus
There are already many phones that include an antivirus as standard. So, if you do not have an app with these characteristics, install it from a reliable source such as Google Play and analyze the smartphone. A virus can cause your mobile to malfunction. Therefore, you have nothing to lose by trying this option to regain your Internet connection.
The router is not working well
It may not be the fault of the phone but of the mobile phone, the operator, the router. If it's not your cell phone, the problem may be with the Internet in general. If the router is not giving you service but the WiFi card is activated, your devices will have a connection. That is, your mobile will appear as connected to the Internet but it will not have Internet because the router is not assigning you IP, it is not giving you service. The connection works but there is “nothing” passing through it. In that case, what do we do? This problem will almost always be solved by factory resetting the router: press on the hole on the back for a few seconds and it will work. But keep in mind that all your saved data or passwords will be changed.
First of all, contact your operator in case it is an incident with your fixed broadband line. If there is no problem, the device you have at home may have broken.
Although this is only if it does not turn on or does not have any type of solution. Therefore, you can reset the router and test whether it works or not. If it is from an operator and does not turn on or malfunctions, contact your telephone company again to report the problem and have them send you another one or send a technician. If you bought it on your own, you will have no choice but to restart the device, check its settings, or buy a new one.